Customer Development Manager
Circool is a fast-growing Birmingham-based company reimagining how schools manage safety, visitors, events, and reunification. Our mission is to create Raving Fan customers—schools and districts that love us because they feel supported every step of the way. Today, we serve hundreds schools across Alabama and Mississippi, and we’re just getting started. We believe in safety, community, and connection. Circool exists to make every school feel supported and every parent confident. When schools succeed with us, it’s because we put people first and create Raving Fan customers.
Who We’re Looking For
We’re seeking a Customer Development Manager to be the friendly face (and sharp mind) of Circool for schools. This role focuses on implementations, training, and ongoing client support—making sure every customer feels confident, cared for, and successful.
Location
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Ideal location is Alabama or Mississippi.
What You'll Do
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Lead new customer implementations, from setup through rollout.
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Deliver hands-on training for front office staff, teachers, and administrators.
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Be the main point of contact for your schools providing direct support—answering questions, solving problems, and celebrating wins.
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Work in a Pod environment, partnering closely with your Sales & Customer Success Manager to ensure schools have a seamless experience.
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Gather feedback from schools and share insights with our product and support teams.
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Travel within your territory weekly to support schools (mostly day trips with very few overnights).
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Attend 2–3 conferences or training events each year.
What We’re Looking For
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Experience in customer-facing roles such as implementations, onboarding, or training.
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Background in K-12 education strongly preferred—whether as a teacher, IT leader, principal, or safety/security director.
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Strong communication skills and the ability to make complex tools simple for busy school staff.
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Excited to work in a collaborative Pod structure alongside Sales & Customer Success.
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Resourceful, proactive, and comfortable in a fast-moving startup environment.
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Passion for helping schools and a belief that every customer deserves to feel like a Raving Fan.
Why Circool?
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Be part of a mission-driven company making schools safer and more connected.
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Competitive salary + commission/OTE.
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Unlimited PTO and Paid Parental Leave.
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Flexible, remote-friendly work environment.
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Opportunity to shape the growth of a company in a white-hot market.
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A team that values customer love above all else.
Growth @ Circool
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Clear opportunities to grow into leadership roles as Circool scales.
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Potential to oversee a larger team and help shape our go-to-market strategy.