Help Center

Welcome to Circool! We're glad you are here. Allow me to tell you a little bit about Circool.

Circool keeps your kids safe at school events.

Have you ever noticed during school events (plays, graduation, or any gathering) that there's rarely any checking of who gets through the doors? Do you trust that everyone there, really should be there?

That's Circool's job.

School staff and Parents select who attends school events.

When a school creates an event, school staff selects which students are invited to attend. Only parents with children in those classes will receive an invitation. Using Circool, parents can then invite known family and friends to attend the event with them.

Only invited people, with tickets, can enter the event.

School staff will use Circool to scan a code on all guests phone (that's you!) as you enter. We verify that each adult should be at the event and close to your kids. Kids are not required to have tickets.

Good to know: Circool is best accessed from your phone in a web browser (Chrome or Safari)

Is there a dedicated app for Circool on the App Store?

No, there isn't a dedicated app you need to download from the App/Play Store. Even better - you can add Circool to your device's HomeScreen, making it function like an app.

For Safari on iOS Devices:

1. Open Safari: First, open the Safari browser on your iOS device.

2. Navigate to the Website: Enter the URL of the web app you want to add to your home screen and let the page load completely. Or login from https://www.circool.com/log-in

3. Tap the Share Icon: Look for the Share icon at the bottom of the screen (it looks like a square with an arrow pointing up).

4. Scroll Through the Options: Swipe up or scroll through the list of actions until you find "Add to Home Screen" and tap on it.

5. Name Your Icon: You’ll be given the option to name the shortcut before adding it. This name will be displayed under the icon on your home screen.

6. Add to Home Screen: Tap “Add” in the upper-right corner of the screen. The icon for the website will now appear on your home screen, and you can move it around just like any other app icon.

For Chrome on Android Devices:

1. Open Chrome: Start by opening the Chrome browser on your device.

2. Navigate to the Website: Type the URL of the web app into the address bar and go to the site.

3. Tap the Menu Icon: Tap the menu icon (three dots in the upper right corner of the screen) to open the menu options.

4. Select 'Add to Home screen': You'll see an option that says "Add to Home screen." Tap this option.

5. Name Your Shortcut: You will have the opportunity to name the shortcut before adding it. This name will appear under the icon on your home screen.

6. Confirm the Addition: Tap “Add” or “Add Automatically” to create the icon. The web app’s icon will appear on your home screen, and you can place it wherever you prefer.
   

Is there a prompt to guide me through this process on Circool's login screen?

Yes, when you're on the Circool login screen, you'll find a prompt at the bottom of the page.

What if I want to remove the Circool homescreen icon later?

If you decide you no longer want the Circool homescreen icon, you can remove it like you would with any other app shortcut.

3 minute video: Activate Your Circool Account (or follow instructions below)

You must follow the steps below before you can RSVP to an Event. Make sure you find the email with "School District invites you to Circool"

One of the ways we are keeping school events safe is ensuring school staff and parents/guardian are in control. We sync with your schools main student information system (SIS) in order to create and issue user accounts. User accounts are by invitation only - no one is able to randomly or secretly create an account.

Circool is best accessed from your mobile device. There is no app to download, simply follow the web address from your email or calendar invite.

Activating your account

1. When your school administrator activates your account, you will receive an email with instructions on completing the setup.

2. Click on the Activate button in the email. This will take you to your schools Circool page.

3. Complete the Profile Information as requested.

4. Click Submit.

5. You will now see any events you have been invited to.

6. You can update your Profile Picture at any time by clicking on the hamburger icon in the top left corner, then Profile. A profile picture is required before entering an event.

If you need additional help, please email support@circool.com

In order to receive a school event ticket, you will need to RSVP to the event sent from the school. Once you RSVP "yes", you will be issued an electronic ticket.

How to RSVP:

1. Check your Email for a new event email from Circool, with the subject line of "New Event". That email will contain all the details on the event. You will see an RSVP button that will take you to the event.

or

2. Check your Text Messages for a text with "School Name invited you to a new event". That text will contain a link right to the event in Circool. To signup for text notifications, add your phone number to your Profile.

3. Login to Circool and search for the event under Today or Upcoming - Events.

Clicking on the event will take you to the event details.

4. You have three options for attending: Yes, No, Maybe. Don't worry, you can always change your RSVP response.

5. Change your response by clicking on "Change RSVP".

6. When you select "Yes" to your RSVP, you will be issued a ticket that will be used on the day of the event.

If you need additional help, please email support@circool.com

3 minute video: How to Access Your Event Ticket

In order to attend a school event, all guests will need a ticket. All event tickets are electronic and accessible from your mobile device.

How to get to your ticket:

1. Login to Circool and locate the event under Today or Upcoming, then Events.

Or

2. Click on the link from the email or text message notification we sent you. That should take you right to the event.

3. Click on "View Ticket" to see your ticket that contains a QR Code along with your beautiful smile:). If you do not see "My Ticket", that means you have not RSVP'd "Yes" to the event. You can change your RSVP by clicking Change RSVP at the top.

4. You can Download your ticket by clicking "Download". You can use this ticket instead of logging into Circool to retrieve your ticket.

Note: If you have not set up a profile picture, you will be prompted to do so before we issue your ticket.

5. Show this ticket to the school staff member standing at the entrance. They will scan your ticket and approve your entry.

If you need additional help, please email support@circool.com

School events are all about an engaging community, especially for the students. With Circool, you can invite your adult family members and friends to your school events.

Inviting Family & Friends to an Event

1. Login to Circool and search for the event under Today or Upcoming. 2. Click on the event to take you to the event details. 3. Click on the "Guests" tab, then Click "Add Family/Friend" button. You will see all your existing My Circool family and friends listed. 4. Clicking a person's name will select them to be added to the event.

5. Click "Invite Selected Guests" button.

6. Your Guests are now added to the event. You can now click "View Ticket" to see their entry ticket. You may text your guest a screen shot or show their ticket when you enter the school together.

7. If you need to Add a new Family or Friend, Click "+Add New" in the top right corner. Complete the information as needed. Once you click "Save" that person is now in your My Circool and is instantly added to the event.

If you need additional help, please email support@circool.com

My Circool is your trusted "circle" of family and friends that you want to invite to school event(s). Think grandparents, aunts, uncles, neighbors and even those cousins that show up in their RV at Christmas. Siblings and other children are not required to have a ticket.

Circool is connected to your school's student information system (ex: PowerSchool or Infinite Campus). With that, we automatically group primary family members together. But we understand each family's make-up is unique. Each student many have one or many designated guardians in the SIS. By default your immediate family members will be included in My Circool.

For example, Zack and Kelly have two children, Kaley (5th grade) and Richard (2nd grade). When Kelly looks at her My Circool, she will see Zack , Kaley and Richard in her list. When one or more guardians are connected to a student, those guardians will also be connected together through their My Circool.

How to view who is in My Circool:

1. Log in to Circool from your mobile device.

2. Click on the Hamburger icon, top left, then My Circool.

3. By default, you will see your child and any other guardians to your child.

Adding a person to My Circool:

Adding a person to My Circool should be used for those adult family and friends that will attend events. As a parent, you still control what events they get to attend.

1. From My Circool, click Add New

2. Complete the information on your family or friend

3. When you click Activate, that person is now in your My Circool, but not invited to a particular event.

Removing a person from My Circool:

You are able to remove those family and friends that you added to My Circool. Direct family members like children and guardians cannot be removed.

1. From My Circool, scroll to find the person to remove

2. Click on the minus icon next to the persons name

3. Clicking Remove will remove that person from your My Circool.

Do you need to change your profile picture? How about signing up for text notifications? Well here you are, in the right spot.

Where do I change my Profile picture? Option 1: When you RSVP "Yes" to your first event, we'll ask you to add a profile picture. This helps your school staff to match people to the right event tickets. You can't enter an event without a profile picture, so might as well say "cheese" now.

1. After you RSVP "Yes", you'll be prompted to add a profile picture.

2. Click Yes. You will be taken to your Profile page.

Continue to "Changing Profile Picture" down below. Option 2: Accessing your Profile.

1. From your main dashboard, click the hamburger icon in the top left. You'll see a slide out.

2. Click on Profile, and you'll be taken to a new window.

Changing Profile Picture

1. Under your current picture, click Change Profile Picture.

2. To Upload a pic from your device, choose "Files". Browse your device to select the file.

3. To take a selfie with your device, choose "Camera". Align your face with the camera, smile big and snap the photo.

4. Repeat until you like the picture.

Aligning your profile picture Before you save your picture, you can center your picture correctly or zoom in/out to get it just the way you like. You can always change your profile picture later. To close out and return to the dashboard, click the "X" in the top right corner.

Signing up for SMS/Text notifications We all get too many emails that we never read - we get it. Instead, we recommend signing up to receive a text message when you have a new school event or if an event changes. Rest assured we will never sell your info or spam you. Promise.

1. From your main dashboard, click the hamburger icon in the top left. You'll see a slide out.

2. Click on Profile, and you'll be taken to a new window.

3. Add your Mobile Number.

4. Check the box "Receive text notifications from the school?"

5. Click "Save Profile".

You will receive a One Time Passcode text message to verify your phone number.

1. Type the code you received into the next screen.

2. Click Submit.

Going forward, you will receive a text on any new, changed or cancelled event.

Changing Profile Information If you need to make a change to your profile information (like your phone number or physical address):

1. From your main dashboard, click the hamburger icon in the top left. You'll see a slide out.

2. Click on Profile, and you'll be taken to a new window.

3. Update any of the fields listed.

4. Click "Save Profile".

If you need to update your email address, you will need to contact your school registrar so they can update it in your school's information system (PowerSchool or InfiniteCampus). That is the only way to fix it in Circool. If you need additional help, please email support@circool.com