Sales & Customer Success Manager

Circool is a fast-growing Birmingham-based company reimagining how schools manage safety, visitors, events, and reunification. Our mission is to create Raving Fan customers—schools and districts that love us because they feel supported every step of the way. Today, we serve hundreds schools across Alabama and Mississippi, and we’re just getting started. We believe in safety, community, and connection. Circool exists to make every school feel supported and every parent confident. When schools succeed with us, it’s because we put people first and create Raving Fan customers.

Who We’re Looking For

We’re seeking a driven, customer-obsessed Sales & Customer Success Manager to join our team. This unique role combines new customer acquisition with expansion and retention of existing accounts. You’ll be the trusted partner schools lean on, building long-term relationships while driving adoption and growth.

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Location

Ideal location is Alabama or Mississippi.

What You'll Do

Own the full customer lifecycle: from first conversation, through implementation, to ongoing success.
Drive new district and school sales, introducing Circool to leaders in K-12.
Build success plans with customers to ensure adoption, renewal, and expansion.
Work in a Pod environment, partnering closely with your Customer Development Manager to support implementations and provide ongoing customer support.
Travel within your territory weekly to visit schools and districts (mostly day trips with very few overnights).
Attend 3–5 regional or national conferences each year.
Be the voice of the customer—sharing feedback internally to improve our product and experience.
Proactively identify opportunities for upsell/expansion and customer advocacy.

What We’re Looking For

2+ years in SaaS sales, account management, or customer success.
Background in K-12 education strongly preferred — whether as a teacher, IT leader, principal, or safety/security director. If you’ve worked in schools, you’ll understand our mission and our customers from day one.
Excited to work in a collaborative Pod structure where sales and customer development work hand-in-hand.
Experience in EdTech, SIS, or visitor management software is a plus.
Exceptional communication, relationship-building, and follow-through.
Comfortable in a fast-moving startup environment—resourceful and proactive.
Passion for helping schools and a belief that every customer deserves to feel like a Raving Fan.

Why Circool?

Be part of a mission-driven company making schools safer and more connected.
Competitive salary + commission/OTE.
Unlimited PTO and Paid Parental Leave.
Flexible, remote-friendly work environment.
Opportunity to shape the growth of a company in a white-hot market.
A team that values customer love above all else.

Growth @ Circool

Clear opportunities to grow into leadership roles as Circool scales.
Potential to oversee a larger team and help shape our go-to-market strategy.